Training schedule

Review our upcoming training below and then click a date to continue.

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Cancellations & Late Patients

Cancellations and Late Patients

Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

1 hour

$149.00

1 PD points

Maximising a Hygiene / OHT Department

Maximising a Hygiene / OHT Department

Having a hygienist/OHT can be a great source of relief for a Dentist, but it can be fraught with cancellations and no shows. Discover the systems and communication skills to maximise collaboration between the Dentist and the Hygienist / OHT to set yourselves up for success!

2 hours

$279.00

2 PD points

Best Practice Phone Skills

Best Practice Phone Skills Part 1

PART 1 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 of 5 hours

$322.50

2.5 PD points

Best Practice Phone Skills Part 2

Part 2 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 of 5 hours

$322.50

2.5 PD points

Inductions and Onboarding

HR: Induction and Onboarding

All the tools and systems you'll need to set your new team members up for success!

1 hour

$149.00

1 PD points

Appointment Book Scheduling

Appointment Book Scheduling

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

1.5 hours

$219.00

1.5 PD points

Recall Systems

Recall Systems

Find out why we call it Active Maintenance, how it can transform your practice, and enhance the ongoing oral health of your patients.

2.5 hours

$345.00

2.5 PD points

Recruitment

HR: Recruitment

Learn how to analyse the need for new team members, and how to find and hire the right person for the job.

1.5 hours

$219.00

1.5 PD points

Daily Huddle & Team Meetings

Huddles and Team Meetings

Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.

1 hour

$149.00

1 PD points

Reviews and Performance

HR: Reviews and Performance

Learn exactly how to set expectations and use competencies as key measures of success!

1 hour

$149.00

1 PD points