Training schedule

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Cancellations & Late Patients

Maximising a Hygiene / OHT Department

Best Practice Phone Skills

Best Practice Phone Skills Part 2

Part 2 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 of 5 hours


Inductions and Onboarding

Appointment Book Scheduling

Recall Systems


Daily Huddle & Team Meetings

Reviews and Performance

Handling Emergencies

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