FRONT OFFICE SYSTEMS: Appointment Book Scheduling

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.


Your appointment book controls everything in the practice – the number of patients you have visiting through the day, the types of dental treatments your practice can offer through the week, your working environment, mapping and planning inventory requirements, rostering, and above all, the life of the practice.

The appointment book is such a critical document in the practice because it can prevent chaos and disorganisation from happening; allowing you to have an ideal day.

In this session, we will look at proven industry standards and best practices on effectively managing the appointment book.

  • Understand the role that the appointment book plays in your practice.

  • Identifying who the appointment book belongs to

  • How do you achieve your ideal day at the practice?

  • Learn to control your appointment book with our proven 4 step approach; determining procedure times, identifying daily goals and production blocks, setting up daily templates, and implementation and maintenance.

  • Create an individual appointment book that you can utilise immediately.

  • How do you effectively Pre-Block your schedule and why?

  • Are Online Booking Systems worth having or are they a hassle?

Start preventing chaos, disruption and stress from happening at the practice by effectively managing your appointment book with proven industry best practices today. 

Audience: Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator.


Learning Objectives:

  1. Control your appointment book with our proven 4 step approach.

  2. Discover the difference that Pre-Blocking and running on time will make to your patient experience.

  3. Learn about the industry trends that will best support your patient booking needs.


Live Online Training (LOT)

This Live Online Training course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen.

While you won’t need to use your webcam or your microphone, you will be engaged on various topics using the chat tool, question polls and other live online activities!


About Prime ACADEMY

All LOT is supported by the Prime ACADEMY, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate. 

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.


CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

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