FRONT OFFICE SYSTEMS: Cancellations & Late Patients
Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.
RECALL SYSTEMS: Maximising a Hygiene / OHT Department
Having a hygienist/OHT can be a great source of relief for a Dentist, but it can be fraught with cancellations and no shows. Discover the systems and communication skills to maximise collaboration between the Dentist and the Hygienist / OHT to set yourselves up for success!
BPPS: Best Practice Phone Skills
Part 2 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.
9:00 AM - 11:30 AM (2 hours 30 minutes)
9:00 AM - 11:30 AM (2 hours 30 minutes)
1:00 PM - 3:30 PM (2 hours 30 minutes)
PART 1 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.
HR SYSTEMS: Inductions and Onboarding
All the tools and systems you'll need to set your new team members up for success!
INFECTION PREVENTION Part 1: Compliance
It’s crucial to protect our patients, ourselves and the practice. At this Live Online Training session we detail the current essential guidelines and regulations to Get Safe, Be Safe and Stay Safe.
FRONT OFFICE SYSTEMS: Appointment Book Scheduling
Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
11:00 AM - 12:30 PM (1 hour 30 minutes)
9:30 AM - 11:00 AM (1 hour 30 minutes)
2:30 PM - 4:00 PM (1 hour 30 minutes)
RECALL SYSTEMS: Recall Systems
Find out why we call it Active Maintenance, how it can transform your practice, and enhance the ongoing oral health of your patients.
HR SYSTEMS: Recruitment
Learn how to analyse the need for new team members, and how to find and hire the right person for the job.
INFECTION PREVENTION Part 2: Standard Precautions
Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.
FRONT OFFICE SYSTEMS: Huddles and Team Meetings
Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.
HR SYSTEMS: Reviews and Performance
Learn exactly how to set expectations and use competencies as key measures of success!
INFECTION PREVENTION Part 3: Sterilisation
All roads to becoming Compliant in the dental practice leads to sterilisation and how effectively your instruments and devices are reprocessed to stop the spread of infectious diseases. So, it is critical that everyone in the practice is trained up on sterilisation processes.
FRONT OFFICE SYSTEMS: Handling Emergencies
Identify the clear objectives of an Emergency Appointment to ensure your Front Office Team can take control of such situations effectively whilst maximising patient care.
Audience: Dentist, Specialist, Hygienist/Therapist, Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator.
Audience: Front Office Team, Practice Managers, Practice Owners.
Audience: Dentists, Specialists, Hygienists / Therapists, Practice Owners, Practice Managers.
Audience: Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, anyone who answers the phone.
Audience: Practice Owners, Practice Managers, or anyone involved in the recruitment and development of new and existing team members.