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FRONT OFFICE SYSTEMS: Cancellations & Late Patients

FRONT OFFICE SYSTEMS: Cancellations and Late Patients

Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

1 hour

$109.00

1 PD points

RECALL SYSTEMS: Maximising a Hygiene / OHT Department

RECALL SYSTEMS: Maximising a Hygiene / OHT Department

Having a hygienist/OHT can be a great source of relief for a Dentist, but it can be fraught with cancellations and no shows. Discover the systems and communication skills to maximise collaboration between the Dentist and the Hygienist / OHT to set yourselves up for success!

2 hours

$209.00

2 PD points

BPPS: Best Practice Phone Skills

BPPS: Best Practice Phone Skills Part 2

Part 2 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 of 5 hours

$232.50

2.5 PD points

BPPS: Best Practice Phone Skills Part 1

PART 1 of 2 When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 of 5 hours

$232.50

2.5 PD points

HR SYSTEMS: Inductions and Onboarding

INFECTION PREVENTION Part 1: Compliance

Infection Prevention Part 1: Compliance

It’s crucial to protect our patients, ourselves and the practice. At this Live Online Training session we detail the current essential guidelines and regulations to Get Safe, Be Safe and Stay Safe.

1.5 hours

$159.00

1.5 PD points

FRONT OFFICE SYSTEMS: Appointment Book Scheduling

FRONT OFFICE SYSTEMS: Appointment Book Scheduling

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

1.5 hours

$159.00

1.5 PD points

RECALL SYSTEMS: Recall Systems

HR SYSTEMS: Recruitment

INFECTION PREVENTION Part 2: Standard Precautions

Infection Prevention Part 2: Standard Precautions

Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.

1.5 hours

$159.00

1.5 PD points

FRONT OFFICE SYSTEMS: Huddles and Team Meetings

HR SYSTEMS: Reviews and Performance

INFECTION PREVENTION Part 3: Sterilisation

Infection Prevention Part 3: Sterilisation

All roads to becoming Compliant in the dental practice leads to sterilisation and how effectively your instruments and devices are reprocessed to stop the spread of infectious diseases. So, it is critical that everyone in the practice is trained up on sterilisation processes.

1.5 hours

$159.00

1.5 PD points

FRONT OFFICE SYSTEMS: Handling Emergencies

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